Last updated: September 6, 2026
We want you to end up with the right part. If something is not right, this policy explains how to return it.
Return window
You may return an item within 30 days of delivery. Requests made after 30 days cannot normally be accepted.
Condition of returned items
Items must come back in good, resalable condition: unused, uninstalled, and complete with all original parts, hardware, fittings and packaging.
Please do not install a part you are unsure about. An installed or attempted-to-install part is generally no longer resalable and cannot be accepted.
Who pays return shipping
- We pay return shipping when the return is our error — the wrong item was sent, the item is defective, or the item did not match its description. We will send you a prepaid label.
- You pay return shipping in all other cases — a change of mind, ordering the wrong part, or no longer needing the item.
Original outbound shipping charges are refunded only when the return is due to our error.
Missing parts or damage
Every return is inspected when it arrives. If an item comes back with missing parts or damage, the corresponding value is deducted from your refund. We will tell you what was deducted and why before the refund is issued.
Pack your return carefully. A part damaged in transit back to us is treated the same way, so please use adequate packaging and a trackable service.
Refunds
Once your return arrives and passes inspection, we refund to the original payment method. Refunds are typically processed within 3–5 business days of receipt and inspection.
How quickly the money appears on your statement after that is up to your bank or card issuer and is outside our control.
How to start a return
Email sales@hqmotorservice.com with your order number and a short description of the problem. Photographs help a great deal for a damaged, defective or incorrect item.
We will reply with return instructions and, where the return is our error, a prepaid shipping label. Please do not ship anything back before contacting us — unannounced returns can be delayed or refused.
Damaged or incorrect deliveries
If your order arrives damaged or is not what you ordered, contact us as soon as you can. Keep the packaging: carriers frequently require it to settle a damage claim.
Contact us
Questions about a return or a refund? Email us at sales@hqmotorservice.com and we will help.
HQMS LLC (also trading as High Quality Motor Service LLC)
6831 Fulton St, Houston, TX 77022, USA
sales@hqmotorservice.com