Last updated: September 6, 2026
This policy explains how HQMS LLC processes and ships orders. It applies to every order placed through this website.
Order processing
Orders are processed within 1–2 business days of payment. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.
Large orders, freight shipments and items that require additional inspection or packing may take longer. If your order needs extra time, we will contact you.
Domestic shipping (United States)
We ship throughout the United States. The service we use depends on the weight, size and urgency of the order:
- USPS — our primary carrier for most domestic orders.
- UPS — used for heavier orders (roughly 30–40 lb and above), for expedited service, and whenever a customer asks for it.
- FedEx — available on request.
- Freight / pallet — large or heavy orders may ship by freight through a local carrier. We will contact you to arrange delivery when this applies.
Carrier selection
We pack each order in the way that protects the parts best and gets them to you reliably. Because of that:
We reserve the right to ship your order via a comparable carrier and service of our choosing. The carrier shown at checkout is an estimate; we may substitute an equivalent or better service.
If a substitution changes anything you need to know about — a different delivery window, a signature requirement, a freight appointment — we will tell you.
Delivery estimates
Delivery dates shown at checkout, in your confirmation email, or on a tracking page are provided by the carrier and are estimates only. They are not guaranteed unless you purchase an expedited, guaranteed service.
Weather, carrier volume, address problems and local delays can all move a delivery date. Once a parcel is with the carrier, its progress is outside our control.
International shipping
We ship worldwide, to every destination our carriers can reach. Some destinations may be unavailable because of carrier limitations or country restrictions; if we cannot ship to your address, we will contact you and refund the order.
Delivery times for international orders are not guaranteed. International parcels routinely clear customs quickly, but they can also be held for extended periods. Customs processing is performed by government authorities and is entirely outside our control, so we cannot promise a delivery date on an international shipment and we do not offer a delivery-time guarantee for international orders.
Customs, duties and import taxes
The customer is responsible for all import duties, customs fees, brokerage charges and taxes levied by the destination country. These are not included in the price you pay us and are not collected by us.
Please check your country's import rules before ordering. Refusing a parcel because of unexpected duties does not entitle you to a refund of the shipping cost, and any return of that parcel is handled under our returns policy.
Tracking
You will receive tracking information by email once your order ships. If tracking has not updated for several days, or the carrier reports a problem, email us and we will open an inquiry with the carrier on your behalf.
Shipping addresses
Please make sure your shipping address is complete and correct before you place your order. We ship to the address given at checkout. Address changes may be possible before an order ships — contact us immediately — but once a parcel is in the carrier's hands we may not be able to redirect it, and reshipment costs from an undeliverable address are the customer's responsibility.
Contact us
Questions about shipping, tracking or a delivery problem? Email us at sales@hqmotorservice.com and we will help.
HQMS LLC (also trading as High Quality Motor Service LLC)
6831 Fulton St, Houston, TX 77022, USA
sales@hqmotorservice.com